Return Policy: KINDRED accepts returns for items unopened and unused up to 7 days after the purchase date for in store credit only. After 7 days refunds will not be available. 

Cancellation & Late Policy: KINDRED charges 50% for day of cancellations up to 24 hours before the scheduled appointment time. If you cancel within that 24 hour window a 50% charge will be required or if you don't show for your scheduled appointment time with a no call/no show, you will be charged 100%. Any cancellation made via text, email, or left on the voicemail AFTER hours will count as a same day cancellation with a 50% charge.

Medical Service Cancellation Fees: for no show or last-minute cancellations:  Botox ($75), Medical Grade Peels ($75). Filler ($100) & Microneedling ($100), MIcroneedling with PRP ($150), Diamondglow ($75), Glow2 Facial ($75). *If you have to cancel for any circumstances the above policy will be enforced.

Late Clients: If a client is running late it will cut into their appointment time. Depending on how much time is remaining for the service, KINDReD reserves the right to change the appointment to fit in the time they have left or decline the service. The client will be charged 100% of the original service booked. *Any day of cancellation made for a *complimentary or a *fix will forfeit their complimentary service.

Guest + Pet: For the safety and the comfort of our customers; children + guests are allowed by appointment only. Pets are not allowed in-spa, with the exception of trained service animals.

Group Appointments: A 25% deposit is required for bookings of 3 or more people.  This deposit is non refundable if canceled within 2 weeks of scheduled service appointments. Changes to the scheduled appointments are non refundable within 2 weeks of scheduled services.  Additions may be added if time and staffing allows.  Cancellations with less than 48-hour notice will result in a 50% fee. Group appointments who no show will be required to pay 100% of the services scheduled.    We only accept credit card payments for Group Booking services.